Money Back Guarantee Offer / Refund Policy
As all orders are custom, Paintphotographs will not enforce refunds or cancellations if any work is started by the artist unless an exception is made by the selling artist.
MONEY BACK GUARANTEE OFFER
If you receive your painting after 15 days of agreed delivery date, if the painting is completely different than the reference photograph, if we have not incorporated the additional instructions given by you at the time of placing the order, you can reach to us via e-mail and ask for refund withing 5 days of receiving the delivery. We do not allow cancellation anytime before completion of the order. The product must be shipped and returned in its original condition to qualify for the full refund. Filing a dispute with your bank or credit card will waive your right to our Money Back Guarantee offer under this policy. Final authority to decide whether a particular order fits to our refund policy or not will remain with Paintyourphotographs.
Limitations of Money Back Guarantee Offer
Refunds are limited to two (2) refund requests per calendar year per customer. One refund request must be made for each physical item in an order. Paintphotographs.com may deny refunds at our sole discretion if we believe a refund is requested by the same customer more than the allowed number of times under this policy. Customer shall be responsible for full payment of any orders that are denied refunds.
DAMAGED OR LOST SHIPMENTS
Damaged or lost shipments will be repainted and re-shipped free of charge